Customer Service Representative

Fitesa Simpsonville Inc • Simpsonville, SC

just now

About The Position

Fitesa is a global leader in nonwoven fabric solutions, delivering innovative materials to the hygiene, medical, and industrial markets. We are seeking talented individuals to join our rapidly growing team. We are looking for team-oriented, motivated professionals who are committed to quality, safety, and continuous improvement.
Fitesa offers a comprehensive and competitive benefits package designed to support the well-being and long-term success of our employees.

Requirements

• Associate or bachelor's Degree Required (Business related field preferred)
• 1-3 years in a customer service position
• Strong verbal, written, and interpersonal communication skills.
• Exceptional attention to detail with strong follow-up abilities and professional phone etiquette.
• Proficiency in common software applications and strong overall computer skills.
• Ability to creatively and proactively resolve system and process issues.
• Demonstrated capability in leading or managing others.
• Active and effective listening to customer needs and concerns.
• Empathy and professionalism when addressing both internal and external customer issues.
• Adaptability and flexibility in responding to change.
• Clear, concise communication.
• Accountability for decisions, actions, and errors.
• Patience and professionalism in all customer interactions (internal and external).
• Attentiveness and timely response to requests.
• Strong time management skills with the ability to prioritize tasks by importance.
• Knowledge of company products and customer applications.
• Strong computer proficiency, including MS Office and email management systems.
• Accurate and timely data entry skills.
• Basic data analysis capabilities.
• Familiarity with D365 and other relevant software tools

Nice To Haves

• Multilingual skills (Spanish, Portuguese) are highly desirable.

Responsibilities

• Provide backup support to Customer Service team members as assigned by the Customer Service Manager.
• Receive and process orders in Dynamics 365 through emailed order confirmations to assigned customers.
• Price administration for assigned customers’ orders.
• Coordinate customers’ orders with production planning on product availability and order details using plant limits and restrictions.
• Collaborate with warehouse personnel on shipping instructions and resolve shipping issues as they arise.
• Receive and process assigned customer complaints in Canea through emailed credit or debit notes to customers in a timely manner (no more than 30 days from receipt).
• Ensure on-time delivery of assigned customers’ orders.
• Handle other essential tasks assigned.

Benefits

• Paid vacation
• Paid holidays
• 401(k) contribution (4% dollar-for-dollar match + additional 3% company discretionary contribution annually for those who qualify)
• Flexible insurance packages, including medical, vision, and dental, with no waiting period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees