Customer Service Representative
About The Position
As a Customer Service Representative at OrthoAtlanta, you’ll: • Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard • Schedule appointments and follow-ups accurately and efficiently • Enter and update patient demographics and insurance information in Epic • Create and manage patient cases and referral entries • Verify insurance eligibility and referral requirements • Work referral work queues and index documentation in OnBase and Epic • Provide clear directions, declare calls, and guide patients as needed • Collaborate with colleagues across departments in a fast-paced environment • Deliver an exceptional patient experience with professionalism and empathy • Support additional tasks and projects as assigned by the Call Center Manager A Great Fit If You… • Thrive in a busy, phone-driven environment with fast call volume • Bring empathy, clarity, and efficiency to every patient interaction • Communicate with confidence and compassion—both in writing and over the phone • Stay organized and composed, even during high-pressure moments • Understand the importance of accuracy in patient records and scheduling
Requirements
- High school diploma or GED
- 2+ years of experience in a medical office or call center (preferred)
- Working knowledge of Epic (strongly preferred)
- Familiarity with medical terminology (preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and multitasking abilities
- Discretion, professionalism, and a team-first mindset
Responsibilities
- Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
- Schedule appointments and follow-ups accurately and efficiently
- Enter and update patient demographics and insurance information in Epic
- Create and manage patient cases and referral entries
- Verify insurance eligibility and referral requirements
- Work referral work queues and index documentation in OnBase and Epic
- Provide clear directions, declare calls, and guide patients as needed
- Collaborate with colleagues across departments in a fast-paced environment
- Deliver an exceptional patient experience with professionalism and empathy
- Support additional tasks and projects as assigned by the Call Center Manager
Benefits
- Join a trusted name in orthopedic and sports medicine care
- Be part of a patient-first culture where your voice and contributions matter
- Enjoy ongoing opportunities for career growth and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
