Customer Service Representative

MICRO PRECISION CALIBRATION INC • Columbus, IN

12d

About The Position

Responsible for assisting, advising, directing, documenting, introducing and notifying customers of business matters.

Requirements

• Excellent verbal and written communication skills
• Effective working knowledge of Microsoft Office with intermediate Excel skills
• Attention to detail and problem-solving skills
• Team player, Trustworthy, Service oriented and can manage priorities
• Strong organizational skills with the ability to multi-task
• Excellent time management skills and the ability to prioritize work
• Ability to maintain sensitive and confidential information

Responsibilities

• Handle customer inquires and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Answer phones
• Quote calibration needs
• Other tasks as assigned and special projects as needed

Benefits

• 401(k)
• 401(k) matching
• Medical, Dental and Vision Insurance, along with FSA
• 2 weeks vacation and 6 days sick time annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed