Customer Service Representative - UniFirst

UniFirst • Oklahoma City, OK

1d

About The Position

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.

Requirements

• High School diploma or GED equivalent is recommended
• Verbal & w ritten c ommunication skills\: professional telephone and email etiquette
• E ssential skills \: active listener, responsive , and personable
• Computer skills\: proficient knowledge of Microsoft Office products ( i.e. Outlook, Excel, Word, TEAMS, etc )
• Time management and organizational skills with attention to detail
• A collaborative, team-player capable of working independently
• Problem solve r in a dynamic environment
• Comfortable performing basic mathematical skills ( i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods

Nice To Haves

• 2 years of Customer Service experience in an administrative setting is preferred
• Prior Accounts Receivable experience is highly encouraged

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email
• Provide excellent customer service to both customers and UniFirst personnel
• Perform accounts receivable duties : calling on outstanding accounts, processing credits and exchanges , and resolving account conflicts through UniFirst’s escalation process
• Partner and provide administrative support to UniFirst’s Sales Department
• Perform basic data entry and other administrative duties

Benefits

• On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
• Training : We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.
• Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
• Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.
• Diversity\: At UniFirst, you'll find an environment packed with different cultures , personalities, and backgrounds because we know it takes many kinds of people to make us successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED