Customer Service Representative - UniFirst

UniFirst•Mobile, AL

About The Position

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.

Requirements

2 years of Customer Service experience in an administrative setting is preferred
Prior Accounts Receivable experience is highly encouraged
High School diploma or GED equivalent is recommended
Verbal & w ritten c ommunication skills\: professional telephone and email etiquette
E ssential skills \: active listener, responsive , and personable
Computer skills\: proficient knowledge of Microsoft Office products ( i.e. Outlook, Excel, Word, TEAMS, etc )
Time management and organizational skills with attention to detail
A collaborative, team-player capable of working independently
Problem solve r in a dynamic environment
Comfortable performing basic mathematical skills ( i.e. adding, subtracting, multiplying, dividing, etc.)
Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods

Responsibilities

Assist customers by answering questions related to accounts, procedures, and services by telephone or email
Provide excellent customer service to both customers and UniFirst personnel
Perform accounts receivable duties : calling on outstanding accounts, processing credits and exchanges , and resolving account conflicts through UniFirst’s escalation process
Partner and provide administrative support to UniFirst’s Sales Department
Perform basic data entry and other administrative duties