Seasonal Part Time Customer Service

David's Bridal•Pembroke Pines, FL

1d•Onsite

About The Position

BEST. DREAM MAKER JOB. EVER! Join Our Team for our Magical Bridal Christmas Season! David’s Bridal is looking for enthusiastic Dream Makers to create unforgettable experiences for our special occasion customers, our brides and their loved ones. If you love fashion, teamwork, and making dreams come true, this is your chance to shine! Seasonal positions start January 4th, so apply today and be part of something magical! Referral incentive for every referral Dream Maker hired with NO LIMIT Competitive hourly pay rates & team bonus Get Paid Early! Weekday and weekend hours available Additional terms and conditions apply. Join us in our peak season– we make dreams happen. The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Requirements

High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Responsibilities

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alteration services and personalization options.
Maintain store-standards to support a flawless shopping experience.
Maintain a high standard of dress to meet the Dress Code policy.
Respond promptly to all customer questions providing product and service information.
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
Assist with all sales promotions and visual updates.
Other duties as assigned.