Customer Service Representative
RelaDyne LLC•Hebron, KY
About The Position
We’re looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.
Requirements
- High school diploma or equivalent (college preferred)
- Customer service or administrative experience
- Strong communication and problem-solving skills
- Ability to multitask and stay organized in a fast-paced environment
- Experience with Microsoft Office; CRM experience is a plus
Nice To Haves
- CRM experience is a plus
Responsibilities
- Respond to customer service inquiries by phone and email in a timely and professional manner
- Process and track customer orders accurately
- Assist with invoicing, billing questions, and order status updates
- Coordinate with sales, operations, and logistics teams to ensure timely delivery
- Resolve customer concerns and escalate issues when needed
- Maintain accurate customer records in company systems
- Support general administrative tasks as needed
Benefits
- Competitive pay
- Schedule: Monday- Friday
- Comprehensive benefits package: medical, dental, and life insurance
- 401(k) with company match
- Generous PTO and sick time
- Team-focused, customer-driven environment
- Opportunities to grow and develop your skills
- Supportive leadership and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
