Customer Service Representative
About The Position
We are seeking a Customer Service Representative to join our fast-paced team in Glenside, PA. This role supports high-volume inbound calls and emails, coordinates service requests, and handles escalated customer concerns with a strong focus on de-escalation and resolution. The ideal candidate is calm under pressure, confident in difficult conversations, and skilled at turning frustrated customers into satisfied ones. Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Requirements
- 1–3 years of customer service or call center experience
- Strong de-escalation and conflict-resolution skills
- Excellent verbal and written communication
- Ability to multitask in a fast-paced environment
- Comfortable navigating multiple systems; typing 60+ WPM
- Strong organizational and time-management skills
- Dependable, professional, and customer-focused
- Willingness to work occasional overtime
Responsibilities
- Handle high-volume inbound calls and emails professionally
- Schedule appliance repairs, deliveries, and installations
- De-escalate escalated customer issues using empathy and problem-solving
- Resolve complaints, service disruptions, and time-sensitive issues
- Communicate clearly with customers and set realistic expectations
- Collaborate with internal teams to resolve complex cases
- Document cases and resolutions accurately
- Identify recurring issues and suggest process improvements
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Paid time off
- On-the-job training
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
