Customer Service Representative

MFA Oil•Centerville, IA

15d

About The Position

Overview The Customer Service Representative I position is responsible for providing a high level of customer service for MFA Oil customers. In addition, this position is responsible for the daily duties of the operation including recording sales, taking payments, performing and entering inventory and completing bank deposits. MFA Oil Company is an Equal Opportunity/Drug-Free Employer. Responsibilities In an accurate and timely manner, complete daily sales and deposit reporting Make sure daily sales and receipts are listed accurately on monthly stock sheets Ensure that customer payments are completed accurately and applied to the correct account Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached Assist manager in securing all tax exemption forms (FE7, MO1, etc.)Make sure they are complete and maintain a file on all forms Answer phones, greet customers, and satisfy routine requests courteously Be sure that all “out of gas” calls are notified of MFA Oil’s “Out of Gas” procedures Process daily correspondence from customers and home office in a timely manner Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases Maintain up-to-date filing systems Assist with sales and collection of accounts receivable as directed by manager Obtain propane certification and fill propane tanks as required by location Maintain good working relationship with all employees Maintain a clean and organized work area Know and adhere to company policies and procedures Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked Maintain timely and professional communication with management, employees, vendors and customers Keep supervisor informed of any problems and/or any issues that need attention Perform other duties as assigned

Requirements

High school diploma or equivalent
Legal authorization to work in the United States
At least 18 years of age
Some travel required for training
Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
Ability to meet company requirements including successful pre-employment drug screening and criminal background check
Basic understanding of accounting principles
Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
Capability to learn new concepts and use technical materials
Ability to perform mathematical calculations in order to make change, complete reports, and account for products
Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
Willingness to work with hazardous materials

Nice To Haves

1-3 years of customer service or other applicable work experience
Ability to meet deadlines with a high degree of time management
Ability to perform detail work with accuracy
Ability to grasp new concepts quickly
Ability to work both independently and in a team environment
Ability to work at a fast pace
Ability to set priorities and goals and develop plans for achieving them

Responsibilities

In an accurate and timely manner, complete daily sales and deposit reporting
Make sure daily sales and receipts are listed accurately on monthly stock sheets
Ensure that customer payments are completed accurately and applied to the correct account
Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached
Assist manager in securing all tax exemption forms (FE7, MO1, etc.)Make sure they are complete and maintain a file on all forms
Answer phones, greet customers, and satisfy routine requests courteously
Be sure that all “out of gas” calls are notified of MFA Oil’s “Out of Gas” procedures
Process daily correspondence from customers and home office in a timely manner
Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases
Maintain up-to-date filing systems
Assist with sales and collection of accounts receivable as directed by manager
Obtain propane certification and fill propane tanks as required by location
Maintain good working relationship with all employees
Maintain a clean and organized work area
Know and adhere to company policies and procedures
Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
Maintain timely and professional communication with management, employees, vendors and customers
Keep supervisor informed of any problems and/or any issues that need attention
Perform other duties as assigned