Customer Service Representative

OneMCI•Pembroke, GA

49d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural problem solver with a passion for helping others? We’re looking for a Customer Service Representative to join our team and provide outstanding support to customers while representing some of the world’s most recognizable brands. If you thrive in a fast-paced environment and enjoy making a difference, we want to hear from you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older with a high school diploma or equivalent .
Strong written and verbal communication skills.
Ability to type 20+ words per minute accurately.
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Familiarity with Windows operating systems .
Dependable and punctual with a strong work ethic.
Skilled in troubleshooting, conflict resolution , and customer follow-up.
A customer-first mindset : empathetic, patient, and responsive.
Ability to multi-task , stay organized, and work independently.
Thrive in a fast-paced, team-oriented environment.
Excellent interpersonal skills and a collaborative spirit.

Responsibilities

Engage with customers via inbound calls to understand and resolve their concerns.
Use internal systems and tools to manage accounts and process requests.
Identify opportunities to upsell or upgrade services using consultative sales techniques.
Clearly explain products, services, and procedures to customers.
Escalate unresolved or complex issues to the appropriate team or manager.
Ensure first-call resolution through effective communication and problem-solving.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.