Customer Service Representative

Vantage Aviation, LLC • Richmond, VA

43m

About The Position

The Customer Service Representative (CSR) is responsible for day-to-day front desk interaction with aviation customers at Vantage Aviation’s FBO. This position plays a key role in delivering world-class customer service while supporting daily FBO operations. The CSR role requires frequent computer use, radio communications, multitasking, and a high level of focus in a fast-paced and dynamic aviation environment.

Requirements

• Ability to comprehend and perform basic math functions
• Strong verbal and written communication skills
• Ability to multitask effectively in a fast-paced environment
• Ability to pass a background check and drug screen
• Willingness to work evenings, weekends, and holidays as required

Nice To Haves

• 1+ year of experience in hospitality, customer service, or a related field preferred

Responsibilities

• Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
• Accurately receive, dispatch, and process customer purchases and fuel transactions
• Work closely with pilots and team members to ensure customer service needs are met or exceeded
• Maintain a working knowledge of the facility, available services, and the surrounding area
• Replenish supplies in accordance with Vantage standards, including complimentary beverages and customer amenities
• Utilize computers, radios, and point-of-sale systems as part of daily operations
• Maintain a professional, organized, and customer-focused front desk environment
• Perform other duties as assigned

Benefits

• Medical, dental, and vision insurance
• Company paid Short-Term Disability, Basic Life, and AD&D
• Paid time off
• 401(k) with company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed