Customer Service Representative
About The Position
Duties and Responsibilities: Essential Functions: • Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner. • Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs. • Verify and ensure accurate invoicing for all customers. • Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters. • Maintain an up-to-date procedures manual detailing account-specific processing requirements. • Report customer feedback and trends to management promptly, including indicators of dissatisfaction. • Answer incoming calls and operate office equipment and computer systems necessary for daily tasks. • Prepare accurate and timely reports as requested by management or customers. • Maintain organized and complete documentation for all orders and related customer files. • Ensure accurate billing for all customer accounts. Marginal Functions: • Provide job training for new hires. • Assist with accounts receivable collections for assigned customers, as applicable. • Draft and send customer appreciation letters. • Support continuous process improvement initiatives. • Assist with managing kitting work orders. • Conduct research for issue resolution. • Coordinate and process order cancellations • Prepare LTL shipments as needed.
Requirements
- High school diploma or GED required.
- 1–3 years of experience in a general office environment preferred.
- Willingness to learn internal customer service software applications.
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency in Microsoft Office applications; ability to type at least 30 WPM.
- Ability to work efficiently while maintaining a professional, customer-focused attitude.
Responsibilities
- Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner.
- Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs.
- Verify and ensure accurate invoicing for all customers.
- Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
- Maintain an up-to-date procedures manual detailing account-specific processing requirements.
- Report customer feedback and trends to management promptly, including indicators of dissatisfaction.
- Answer incoming calls and operate office equipment and computer systems necessary for daily tasks.
- Prepare accurate and timely reports as requested by management or customers.
- Maintain organized and complete documentation for all orders and related customer files.
- Ensure accurate billing for all customer accounts.
- Provide job training for new hires.
- Assist with accounts receivable collections for assigned customers, as applicable.
- Draft and send customer appreciation letters.
- Support continuous process improvement initiatives.
- Assist with managing kitting work orders.
- Conduct research for issue resolution.
- Coordinate and process order cancellations
- Prepare LTL shipments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
