Customer Service Representative

HEICO • Burbank, CA

48d

About The Position

Responsible and held accountable for repair customer maintenance/support for contracted and non-contracted customers. This includes but is not limited to status reporting (quarterly, bi-annually or annually), responding to customers support requirements/requests, communicating and expediting AOGs/critical orders, tracking lead times and account requirements, administration of unit receipts/shipments and quote administration. Represents and provides essential customer service duties and responsibilities internally (interdepartmentally) and externally by assisting and answering general inquiries via phone or email.

Requirements

• Strong communication skills.
• Team oriented.
• Self-motivated.
• Interpersonal Skills - Focuses on the solution, not the problem; Remains open and objective to others' ideas and tries new things.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Is able to multi-task and be able to change priorities as required by customer and company driven demands.
• Be proactive and reactive making appropriate adjustments for what is required accordingly.
• Quantity - Meets productivity standards as required; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Proficient understanding of office applications (Word, Excel, PowerPoint, Outlook).
• High School Diploma or GED required.
• Minimum of 1-2 years of customer service.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

• Maintain existing customer relationships.
• Provide customer status reports according to individual customer requirements and preferred templates.
• Generate daily reports tracking customer unit priorities and delinquencies.
• Administrate quote approvals and route to responsible Production Representative.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees