Customer Service Representative I

Government Scientific Source Inc • Reston, VA

8h • Hybrid

About The Position

Since its inception in 1991, Government Scientific Source (GSS) has been driven by a desire to empower those at the forefront of cutting-edge scientific research and groundbreaking discoveries. By championing employee development and through the careful cultivation of quality, compliance, and integrity in all facets of business, GSS has established itself as a dynamic scientific equipment distributor that fosters innovation and facilitates advancements in the federal research arena and beyond. The Customer Service Representative is at the heart of the GSS mission to provide an exemplary customer experience. They provide friendly support to GSS customers in a prompt and professional manner. Through cross departmental collaboration they identify opportunities to better serve the needs of the customer. The successful candidate will possess excellent communication skills, work well on a team, and thrive in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Minimum of one to three years’ experience in customer service.
• Or equivalent combination of education and experience.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle multiple priorities under time-critical constraints.
• Ability to work independently as well as part of a team.
• Proficiency with office software, i.e., Outlook, Word, and especially Excel.

Nice To Haves

• Bachelor's degree in business or a science-related field.
• Proficiency with computers and their applications.
• ERP experience is a plus.

Responsibilities

• Deliver frontline customer-level support to general customer accounts and inquiries, offering one-call resolution where possible.
• Process requests for quotations (RFQs).
• Process and manage standard orders under $10,000 under general supervision.
• Support the direct sales team and general 800# phone lines.
• Identify material cross-reference opportunities to meet delivery requirements.
• Determine new product requirements and potential needs for a new source of supply or special price quotations based on customer requests.
• Cross-collaborate with other team members and departments to best meet the needs of the customers.
• Communicate with suppliers to confirm pricing and product availability.
• Supply documentation such as quotes, order confirmations, shipment confirmations, and invoices to customers as requested.
• Performs other related duties as assigned.

Benefits

• 15 days accrued PTO for first year employees in addition to 12 paid holidays and birthday PTO.
• Annual discretionary profit-sharing bonus.
• 100% company paid life and disability insurance.
• Maternity and Parental Leave.
• Health insurance, FSA and DCA availability.
• Company sponsored 401k with matching as well as tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED