Customer Service Representative

Waste Connections

1d•$22 - $25•Onsite

About The Position

Waste Connections is looking for a community-focused and uplifting Customer Service Representative to join our team in Vancouver, Washington. This is an in-office position. Not eligible for Remote or Hybrid schedule. Schedule is Monday – Friday Shift is 8:00 AM - 5:00 PM Starting rate of pay is $21.50/Hour Safety Sensitive: No DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate ability to become proficient in the use of proprietary operational systems. Interview customers and record information into computer for customer service, talk with customers by phone and in person, receive orders for installation, discontinuance, or change in service. Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner. Ability to work in a fast paced, cooperative, high call volume environment with very detailed expectations. Average call volume is 35-45 calls/shift. Solicit sale of new or additional services. Assist in other areas as needed. WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is in a call center office setting. Areas are clean, ventilated, with ambient lighting. Our Customer Service Representatives normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. CSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. All calls are recorded for quality assurance and some calls are evaluated to ensure the highest standards. Long periods spent sitting, typing, or looking at a computer screen are very common. MINIMUM JOB REQUIREMENTS: Must want to help people and have a positive attitude. Must be a problem solver and comfortable in high stress situations that are time-sensitive. Must have be able to read, write, comprehend, and communicate in English. High school diploma or equivalent preferred. 2-years of Customer Service experience in a high call volume atmosphere. Proficient experience with MS Word, Excel, and Email preferred. Minimum typing speed of 35 WPM and 10-key skills are required. Proof of recent typing skills test preferred. Must have excellent organization and communication skills. Ability to analyze and solve problems, gather data, compile information, and prepare reports. Access to high-speed internet in remote workspace during covid-19 temporary remote working protocols. WHAT WE OFFER: Call Center Bonus Program Excellent Medical, Dental and Vision Benefits Paid Time Off 401k Program with company match Year round, full-time, stable work To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Washington State Pay Range is $21.50-25.00/HR Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

Must want to help people and have a positive attitude.
Must be a problem solver and comfortable in high stress situations that are time-sensitive.
Must have be able to read, write, comprehend, and communicate in English.
2-years of Customer Service experience in a high call volume atmosphere.
Minimum typing speed of 35 WPM and 10-key skills are required.
Must have excellent organization and communication skills.
Ability to analyze and solve problems, gather data, compile information, and prepare reports.
Access to high-speed internet in remote workspace during covid-19 temporary remote working protocols.

Nice To Haves

High school diploma or equivalent preferred.
Proficient experience with MS Word, Excel, and Email preferred.
Proof of recent typing skills test preferred.

Responsibilities

Work in conjunction with other departments to resolve customer disputes & demonstrate ability to become proficient in the use of proprietary operational systems.
Interview customers and record information into computer for customer service, talk with customers by phone and in person, receive orders for installation, discontinuance, or change in service.
Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Deliver services to customers in a manner that promotes goodwill.
Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
Ability to work in a fast paced, cooperative, high call volume environment with very detailed expectations. Average call volume is 35-45 calls/shift.
Solicit sale of new or additional services.
Assist in other areas as needed.

Benefits

Call Center Bonus Program
Excellent Medical, Dental and Vision Benefits
Paid Time Off
401k Program with company match
Year round, full-time, stable work
medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future"

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