Customer Service Representative

Always Compassionate Home Care • White Plains, NY

12d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage a high volume of incoming phone calls. Identify and access field staff’s needs to achieve satisfaction. Build sustainable relationships and trust with field staff through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle initial employee complaints, provide appropriate solutions and alternatives within the time limits; follow up with coordination to ensure resolution. Follow communication procedures, guidelines, and policies in conjunction with coordination team. QUALIFICATIONS/EDUCATION: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. REQUIREMENTS: Ability to handle multiple tasks. Ability to problem solve. Computer literate in fiscal management and other database programs. Demonstrate trustworthiness and discrete disposition in carrying out regulatory tasks. Excellent written and oral communication skills. Possess excellent interpersonal skills and ability to work well with others. WORK ENVIRONMENT: Ergonomic workspace Ambient interiors Organized office plan Hygienic environment Employee satisfaction Staff loyalty Employee empowerment Career growth Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to handle multiple tasks.
• Ability to problem solve.
• Computer literate in fiscal management and other database programs.
• Demonstrate trustworthiness and discrete disposition in carrying out regulatory tasks.
• Excellent written and oral communication skills.
• Possess excellent interpersonal skills and ability to work well with others.

Responsibilities

• Manage a high volume of incoming phone calls.
• Identify and access field staff’s needs to achieve satisfaction.
• Build sustainable relationships and trust with field staff through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle initial employee complaints, provide appropriate solutions and alternatives within the time limits; follow up with coordination to ensure resolution.
• Follow communication procedures, guidelines, and policies in conjunction with coordination team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed