Customer Service Representative

Bank of New Hampshire•Gilford, NH

16h•Onsite

About The Position

As a Customer Service Representative for Bank of New Hampshire, you will genuinely enjoy speaking with customers and helping them with their needs. This position is essential for assisting customers with inquiries, receiving inbound calls and chats for the bank's 21 branches, and helping with a wide array of digital products and services, fraud and identity theft, and more. While prior experience in a call center, banking, or related customer service role is preferred, the bank is willing to train the right candidate who has the drive to succeed, a willingness to learn, and a knack for customer service. After successful completion of all training and proven proficiency to work independently, remote and/or hybrid options may be available. A minimum of a high school diploma or GED equivalent is required. You will be joining a supportive team that cares about each other and enjoys working together.

Requirements

High School Diploma or GED equivalent required
1-2 years of customer service and/or banking experience
Experience working with switchboard functions
Experience using Microsoft (Word, Excel, Outlook)
Excellent listening, verbal and written communication skills
Strong attention to detail

Nice To Haves

Prior experience working in a call center

Responsibilities

Providing quality customer service in a prompt, professional, and accurate manner in a call center
Respond to customer inquiries related to their accounts via telephone, fax, U.S. mail and e-mail
Provide customers with helpful education and professional representation of all bank products and services
Directs and/or forwards call to the department/employee that is directly responsible for proper follow-up and resolution
Handles outbound service calls as they arise
Performs other related duties as assigned.