Customer Service Representative - Fully Remote
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Customer Service Representative is a full‑time, phone‑based role responsible for handling a high volume of inbound customer calls in a fast‑paced call center environment. This position delivers outstanding, professional service by accurately researching inquiries, providing appropriate resolutions, and thoroughly documenting each interaction. Representatives will also make outbound calls as needed to obtain additional information or resolve open issues. Customers include a diverse mix of providers, members/patients, clients, and insurance partners, requiring strong communication skills, attention to detail, and a commitment to exceptional service.
Requirements
- 2 year of customer service experience; (healthcare/ health insurance experience).
- 2 year of experience handling inbound/outbound calls and managing call queues.
- Call handling and queue management.
- Experienced in remote work environments with strong technical aptitude.
- Multiscreen navigation and ability to manage several applications at once.
- Microsoft Outlook and outlook (email management, scheduling) experience.
- Proven capability to prioritize tasks, multitask efficiently, and maintain attention to detail.
- Strong verbal and written communication skills, providing clear and concise responses to customer inquiries.
Nice To Haves
- Claims processing knowledge is a plus.
- Medical terminology or Claims knowledge.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
- For more information, visit https://jobs.cvshealth.com/us/en/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
