Customer Service Representative - Eleven36

The Boelter Companies, Inc.•Pewaukee, WI

36d•Remote

About The Position

The role of remote CSR in Eleven36 is the vital first point of contact for customers as well as providing support to our manufacturing partners, and sales team. The primary focus of the position is to support our customers, manufacturers, and sales team to final resolution of any issues they encounter; the ability to research products and assist with quoting product. Responsibilities also include answering general inquiries to ensure timely and accurate customer order fulfillment, shipping and billing error resolution and responding to internal and external customer inquiries. Logistics experience highly preferred.

Requirements

Associates/Bachelor’s degree preferred or 3-5 years related experience.
Previous logistics experience highly preferred.
Proficiency in Word, Excel and Microsoft Outlook.

Nice To Haves

Knowledge in Hubspot, and the Foodservice Industry is a plus.

Responsibilities

Provide highest quality customer service and support to customers, manufacturers, and sales team.
Exceptional organizational, written, and verbal skills with the ability to manage a high level of emails, calls and chats while working autonomously.
Process customer orders as needed (via phone, chat, or email) ensuring timely delivery and follow-up to customers, including daily responsibility of working backorder and open order reports.
Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve freight tracking, freight quotes, rush orders and credit issues among a variety of other requests.
Organize, schedule and track inbound/outbound shipments using various transport modes.
Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential.
Communicate with sales and purchasing to inform them of possible product and sales challenges.
Problem resolution for customer complaints or delivery issues.
Participation in Virtual Meetings: The successful candidate must have the ability and willingness to actively participate in all mandatory meetings with their camera turned on. This includes team meetings, project updates, and any other meetings deemed necessary for effective communication and collaboration. Being on video helps foster better connections and engagement among team members.

Benefits

Medical & Prescription Drug
Dental
Vision
Flexible Spending
Health Savings Accounts
Long-Term Disability
Basic Life/AD&D
Supplemental Life/AD&D
Short-Term Disability coverage is provided via salary continuation at a rate of 60% of your base salary. You are eligible for this coverage after one year of employment.
401(k) contributions can start as soon as the first payroll of employment and include a company match.
Paid Time Off
Associate Perks immediately such as associate discounts at our stores.
On Demand pay