Customer Service Representative

thyssenkrupp Materials•Northwood, OH

25d•$20

About The Position

Provides customer service and sales support to the supplier base and internal company end-users. We are hiring on 2nd shift starting at $20 per hour.

High school diploma or equivalent
At least 2 years of previous customer service experience
Solid computer skills beyond the basic level
Strong attention to detail
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Self-starting, dependable, accepts ownership, drives own goals/performance
Flexible in scheduling and available for overtime as needed

College degree
Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

Provide customer service regarding material and order status via phone and/or email.
Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)
Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
Create, update, or maintain various reports regarding issues, orders, and sales results.
Will complete order entry or quote preparation as needed/assigned.
Meets TKMNA Employee Attributes / Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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