Customer Service Representative

Pinch A Penny • Clearwater, FL

40d

About The Position

As a Customer Service Representative, you will serve as the key contact for the Pinch A Penny retail store personnel to ensure their total satisfaction. You will be responsible for helping the stores by providing product and service information, entering orders, providing quotes, expediting service requests, and addressing any concerns they report. You will also work with the Purchasing and Marketing teams to gather knowledge about products and promotions.

Requirements

• Minimum 2 years as a retail associate or equivalent customer service experience preferred.
• Excellent organizational skills required.
• Excellent interpersonal and team building skills.
• Ability to multi-task and work independently in a fast-paced environment.
• Excellent written and oral communication skills.

Nice To Haves

• Pool industry knowledge and experience a plus.
• Knowledge in Microsoft Office Suite (Excel, Word, and Outlook).
• JD Edwards/AS400 experience a plus.

Responsibilities

• Field phone calls and email requests to help stores with product related questions.
• Monitor and respond to requests through our online chat portal.
• Coordinate and confirm stock with Sun Wholesale Distribution team.
• Utilize tools and resources on every call to make appropriate recommendations to store personnel.
• Educate on the benefits of products and services and explain how the recommendations will add value to customers.
• Maintain up-to-date knowledge and understanding of our product offerings, marketing promotions, and special offers.
• Investigate problems and/or complaints to a successful resolution.
• Build and maintain relationships with internal departments to increase product knowledge (i.e. features & warranties), promotion, etc.
• Update and maintain product catalog on internal intranet (Sun Wholesale Web Catalog).
• Recognize difficult situations and respond with effective recommendations.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Employee Stock Purchase Plan
• Excellent career advancement and training opportunities to support your career growth
• Employee Discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed