Customer Service Representative

Nutrien•Kawkawlin Township, MI

42d

About The Position

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag services. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.

Requirements

Associates degree in related field preferred
2 years experience in related field
Detail oriented
Strong interpersonal skills and customer service skills
Excellent verbal and written communication skills
Professional phone demeanor
Expert degree of proficiency in MS Word and Excel, with working knowledge of Outlook
Excellent organizational skills
Self-starter
Works well under pressure and deadlines and maintains a professional demeanor.
Ability to function in a rapidly changing environment

Responsibilities

Prepares invoicing from bills of lading, ensuring accurate pricing.
Inputs data from invoices into computer system.
Files paperwork related to bills of lading and invoices.
Ensures that correct product codes are used for inputting and retrieving information from computer system.
Cash Application to customer accounts:- Daily prepay application- Weekly prepay application detail reports to customers- Completes payment reconciliation
Processes and files monthly customer statements.
Monthly accounts receivable reconciliation for past due invoices.
Works closely with credit department concerning credit status of customers’ terms.
Works closely with sales representative to resolve account issues.
Assists customers with invoices/accounts.
Provides reports (account aging, application detail, sales and history) as appropriate to customers, sales representative and Company management.
Achieves and maintains professional rapport with customers and sales representatives to provide the best possible, cost effective customer service.
Maintains customer specific pricing matrix, keeping up-to-date with all product programs in effect.
Assists warehouse personnel (shipping and receiving) in coordinating shipments to maximize freight savings and expediting delivery of product.
Other duties as assigned.