Customer Service Representative
Aircraft Specialists•Sellersburg, IN
•$15 - $19
About The Position
Customer Service Representatives (CSRs) serve as the front-line ambassadors of the company, delivering a welcoming and professional experience to all FBO clientele. They ensure the facility—including restrooms, pilot lounge, and conference room—is consistently clean, well-stocked, and guest-ready. CSRs manage client interactions by processing payments, tracking landing fees across multiple payment methods, monitoring flight activity, and coordinating reservations to support smooth operations and exceptional service delivery.
Requirements
- Excellent communication skills
- 1-3 years of customer service in a professional environment
- Availability to work multiple schedules including weekends
- HS Diploma
- Outlook and Microsoft Suite
Nice To Haves
- 1-3 Years as a CSR in an airport / FBO setting
- X1 experience is a plus!
Responsibilities
- Monitor and update fuel pricing (CAA, Everest, retail) weekly and with each new fuel delivery
- Communicate updated fuel pricing to Accounting and Management
- Track and report landing fees (KJVY) weekly
- Prepare and submit weekly billed fuel/trips report
- Enter and manage PFA trip data
- Coordinate aircraft reservations and transportation needs
- Confirm rental car reservations and alternate travel arrangements
- Process daily billing transactions in X1
- Update and manage discount rules in X1
- Resolve daily transaction discrepancies
- Communicate with Finance regarding pricing and billing questions
- Maintain secure records of usernames and passwords
- Order and pick up weekly stock for FBO and PFA
- Organize and maintain FBO closets and stockrooms
- Restock concessions and order ice
- Manage dry cleaning needs as needed
- Maintain cleanliness of restrooms, lobby, pilot lounge, and conference room
- Prepare refreshments: lemon water, popcorn, and cookies
- Water indoor plants and maintain welcoming facility environment
- Answer incoming calls and support customer inquiries
- Monitor Unicom and communicate flight activity
- Play music in facility bathrooms and hallways
- Organize and support special events
- Issue and manage customer cards
- Provide training on X1 for line service team
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
