Customer Service Representative

City of Concord • Concord, CA

1d

About The Position

The purpose of this position is to provide customer service through telephone or direct contact and perform clerical functions. Essential Duties and Responsibilities: Responds to telephone or UNICOM inquiries for a variety of information. Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments. Prepares, verifies, and balances a variety of routine logs and reports. Performs office duties by filing, typing, sorting and delivering messages and packages and ensuring proper supply inventory and equipment functioning. Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries. Supplemental Functions: Performs other similar duties as required.

Requirements

• Customer service principles and practices
• Modern office equipment
• Basic mathematical concepts
• Providing customer service
• Keyboarding
• Operating a computer and related software applications
• Performing basic mathematical calculations
• Preparing routine reports
• Operating modern office equipment
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Responsibilities

• Responds to telephone or UNICOM inquiries for a variety of information.
• Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments.
• Prepares, verifies, and balances a variety of routine logs and reports.
• Performs office duties by filing, typing, sorting and delivering messages and packages and ensuring proper supply inventory and equipment functioning.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.
• Performs other similar duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed