Customer Service Representative

L&M Corrugated Container•Platteville, WI

14d

About The Position

The Customer Service Representative handles more complex customer accounts.. This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience.

Requirements

High school diploma required; Associate’s degree preferred.
2–3 years of customer service experience, preferably in manufacturing or corrugated packaging.
Experience managing more complex customer accounts preferred.
Strong problem-solving and critical-thinking abilities.
Proficiency with Microsoft Office and customer service systems.
Excellent communication and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy.

Nice To Haves

Associate’s degree
Experience managing more complex customer accounts

Responsibilities

Manage customer accounts, including more complex orders and projects.
Coordinate with Sales, Design, and Production teams to meet unique customer needs.
Assist in resolving escalated customer concerns, ensuring timely and effective solutions.
Maintain accurate customer data and order histories within the system.
Help identify opportunities for improving customer satisfaction and process efficiency.
Process orders, changes, and cancellations accurately.
Update customer account information and maintain accurate records.
Resolve basic product or service issues and escalate complex cases as needed.
Assist with general administrative tasks in the department.
Perform all other duties as assigned.