Customer Service Representative

One80 • Cleveland, OH

36d • $18 - $18

About The Position

As a Customer Service Representative, you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You’ll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we’d love to meet you. One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com If you have any questions about this posting, please contact [email protected] One80 Intermediaries offers market leading access to major insurance markets in the US, UK, Canada and Asia, as well as exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. One80 serves commercial companies, non-profits, public entities, associations, unions and private individual risks; and has offices in 55 locations throughout the US and Canada.

Requirements

• High school diploma required; Associate Degree or higher preferred
• Minimum of 2 years of customer service experience in a high-volume call center
• Strong attention to detail and ability to follow procedures precisely
• Proficiency in Microsoft Word and Excel

Responsibilities

• Handle incoming customer calls with professionalism and efficiency
• Assist customers with policy details, claims inquiries, and billing or premium-related questions
• Review policy coverage to determine eligibility and respond appropriately
• Compare policy information and clarify misunderstandings to ensure accurate communication
• Provide information on insurance products, process coverage requests, and manage account cancellations
• Support customers with complaint resolution while maintaining a high level of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED