Customer Service Representative

Fortune Brands•Indianapolis, IN

4h•$37,000•Remote

About The Position

The Larson Consumer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our customers. As the Product Consultant, you are the “Voice of Larson Doors” that consumers interact with when they have product, technical, or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Larson products to make sure you are ready to assist our customers. Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Larson offers a competitive starting rate of $37k/yr ($17.79/hour) and benefits from day one, which include medical, dental, vision, annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote and Larson provides all the necessary equipment for you to be successful! If this sounds like the position for you, our next training will begin on March 23, 2026 with training hours of 8:30 am-5:00 pm CST (M-F). Our contact center is open Monday - Friday 7:30am - 5:00pm Central Time & Saturday 7:30 – 4:00 pm Central Time; the incumbent will be scheduled to work an 8-hour shift during those hours. Saturdays are scheduled on a rotating basis.

Requirements

High School diploma or equivalent required. College degree or currently working towards the completion of a college degree is strongly preferred.
2 or more years’ experience in a contact center or other fast-paced customer service environment required.
Excellent professional communication skills required, both verbal and written.
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus.
Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation.
Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork.
Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy.

Nice To Haves

College degree or currently working towards the completion of a college degree is strongly preferred.

Responsibilities

Deliver a positive consumer experience that strengthens brand perception and drives unsolicited word of mouth advocacy.
Manage inbound consumer calls to diagnose issues, determine root causes, and provide clear product and technical support solutions.
Use technology effectively to identify products, explain resolutions, and guide consumers through repairs or installation of service kits.
Navigate challenging or sensitive situations by negotiating solutions that create positive outcomes for both the consumer and Larson.
Maintain professional composure and communication throughout all interactions.
Consistently meet daily performance metrics, including call quality, call management, productivity, and adherence to established processes.
Accurately document consumer information, product details, and troubleshooting steps as required.
Performs other duties and/or special assignments as needed