Customer Service Representative

Alamo Group Inc.•New Philadelphia, OH

16h•Onsite

About The Position

Gradall Industries takes great pride in being a top employer in the Tuscarawas County area for more than four generations. As a company, we are dedicated to building an outstanding team of professionals who work hard, take pride in their work, and contribute to a positive, respectful workplace culture. If you share these values and want to be part of a growing company, this could be the perfect opportunity for you. Gradall is currently hiring for Customer Service Representative positions. If you have relevant experience as a Customer Service Representative and you meet the requirements listed below, please apply today for consideration. Position Summary: Prepare and follow up sales orders for service parts customers, service & sales requests and standard orders while maintaining the necessary files and records. Research part numbers and machine information for customers utilizing machine parts manuals, machine history files and engineering drawings to promote company/dealer relationships.

Requirements

Language skills equivalent to a high school graduate.
Ability to communicate effectively, both written and verbally.
Strong customer service skills
Mathematical skills equivalent to a high school graduate.
Computer skills including but not limited to typing, Xcel, Word, Power Point. Internet search engines.
Ability to read and apply blueprints, wiring diagrams, and hydraulic diagrams
Ability to use measurement tools.
High School Diploma or GED required
On the job training

Nice To Haves

Knowledge of shipping protocol a plus.
Knowledge of GMS and safety systems to ensure compliance.

Responsibilities

Prepare parts orders for processing as received by telephone, email or fax.
Ascertain accuracy of part numbers utilizing manuals, machine history files, engineering drawings for customers.
Confirm shipping dates, provide forwarding information, and trace shipments for customers.
Inform customers of expected shipping dates and/or status of back orders and open orders due to parts shortages.
Prepare and follow up on drop shipments from our vendors to our customers.
Expedite orders through purchasing agent as necessary.
Answer customer calls professionally and courteously to provide information and assist customers in any way possible to enhance good relationships with personnel at customer locations.
Prepare customer quotations upon request.
Manage distributor/customer complaints in accordance with company policy and procedure.
Maintain system updates pertaining to but not limited to: pricing, sales research, obsolete parts,
Establish procedures for system issues to eliminate order errors.
Maintain dealer website credentials, Forecasting/planning for parts procurement. Parts RPA program.
Maintain current and create future dealer annual return programs.
Maintain dealer contact list.
Forecast parts for Gradall service stock
Other duties as assigned