Customer Service Representative - Digital & Phone Support

Viking Bank•Alexandria, MN

26d•$18 - $20

About The Position

As a Customer Service Representative – in the Digital and Phone Support role, you will be a friendly, knowledgeable point of contact for customers seeking help with everyday banking needs. This role focuses on delivering timely, accurate, and personalized service through incoming phone calls and online chat, helping customers navigate their accounts, digital banking tools, and common transactions with confidence. You’ll listen carefully, ask thoughtful questions, and provide clear solutions - escalating or referring customers when additional expertise is needed - while creating a positive, human banking experience built on trust and respect. How You’ll Make a Difference – The Viking Way Serve with heart Be a welcoming, reassuring presence for customers by phone and chat, creating positive experiences through warm, professional, and timely support. Be a trusted guide Answer questions, resolve concerns, support internet and mobile banking needs (including account setup, access, and troubleshooting), and connect customers with the right team members for more complex needs—always with patience and care. Protect what matters Safeguard customer information by following all banking policies and procedures, verifying identities, reporting suspicious activity, and upholding the highest standards of privacy, compliance, and security. Spot opportunities to help Listen closely and recognize when customers may benefit from additional products or services, offering thoughtful solutions that support their financial journey. Handle everyday banking with thoughtful attention Support customers with deposits, withdrawals, transfers, and loan payments accurately and efficiently—because every detail matters when it comes to their finances. Keep things running smoothly Balance cash activity and cash machines, issue cashier’s checks, assist with debit card and check orders, and maintain a secure, organized workspace to support efficient service.

Requirements

Previous experience in customer service, cash handling, clerical, administrative, sales, or banking preferred.
Strong interpersonal and communication skills with a customer‑focused mindset.
Ability to multitask, stay organized, and work efficiently in a fast‑paced environment.
High attention to detail and accuracy.
Comfortable using technology, including Microsoft Office products or similar systems.
A motivated self‑starter who works well independently and as part of a team.
An optimistic outlook and positive attitude.

Responsibilities

Be a welcoming, reassuring presence for customers by phone and chat, creating positive experiences through warm, professional, and timely support.
Answer questions, resolve concerns, support internet and mobile banking needs (including account setup, access, and troubleshooting), and connect customers with the right team members for more complex needs—always with patience and care.
Safeguard customer information by following all banking policies and procedures, verifying identities, reporting suspicious activity, and upholding the highest standards of privacy, compliance, and security.
Listen closely and recognize when customers may benefit from additional products or services, offering thoughtful solutions that support their financial journey.
Support customers with deposits, withdrawals, transfers, and loan payments accurately and efficiently—because every detail matters when it comes to their finances.
Balance cash activity and cash machines, issue cashier’s checks, assist with debit card and check orders, and maintain a secure, organized workspace to support efficient service.