Customer Service Representative
About The Position
Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand reservationist/CSR representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service.
Requirements
- Clean criminal record
- Good communication and computer skills
- Familiarity with the Twin Cities metro area
Nice To Haves
- Prior customer service skills
Responsibilities
- Answering customer phone calls
- Booking ride requests for customers
- Canceling rides requests
- Providing ride ETA data
- Making outgoing calls to customers informing customers of their next day’s ride times
- Explaining the policies regarding Metro Mobility system and service
Benefits
- Paid training
- Paid holidays
- Two weeks of paid vacation
- Medical, dental, vision and life insurance
- 401k with up to a 4% company match
- Earned wage access available with Tapcheck and More!
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
