Customer Service Representative

TEKsystems•Birmingham, AL

2d•$15 - $15•Remote

About The Position

The main function of a Customer Service/Inside Sales Specialist is to interact with customers in response to scheduling pest and rodent inspections. Customer Service Specialists will be taking inbound calls but may have to place an outbound call to follow up with customers on appointment scheduling (will be scored on % of leads per call and "booking" next appointment for a tech to come out for an inspection. Specialists will take anywhere from 80-100 calls a day. Recommend products to customers, based on customers’ needs and interests. Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Provide customers with product samples and catalogs.

Requirements

3+ years customer service/call center related experience required
3+ years of experience taking high volume inbound calls
Must be willing to work 2nd shift hours and every Saturday
Equipment will be provided Must have ability for a hard-wire connection

Responsibilities

Interact with customers in response to scheduling pest and rodent inspections.
Take inbound calls
Place outbound calls to follow up with customers on appointment scheduling
Recommend products to customers, based on customers’ needs and interests.
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Provide customers with product samples and catalogs.