Customer Service Representative

California Faucets • Huntington Beach, CA

2d • Hybrid

About The Position

California Faucets is looking to bring on a talented Customer Service Representative. This role is based on site in our Huntington Beach, CA office. This is a Monday through Friday, hybrid role from 8:00 a.m. to 4:45 p.m.

The Customer Service Representative (CSR) is responsible for providing first-class customer service to all customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Ability to read, write, speak, and understand English fluently.
• Excellent interpersonal, organizational, and communication skills.
• Excellent verbal and written communication.
• The ability to explain things easily in ways that people can understand.
• A proactive approach to problem solving in addition to reliable follow-through on a variety of tasks.
• A sense of urgency and efficiency in all tasks.
• Excellent time management skills must be able to handle multiple priorities simultaneously and meet deadlines.
• Ownership of all assigned areas of responsibility.
• Attention to detail and accuracy; must be able to recognize and resolve discrepancies.
• Team player with a positive, “can-do” attitude that can work in a fast-paced environment.
• Good judgement and discretion.
• Ability to meet or exceed the company’s attendance and punctuality standards.
• Ability to work overtime as needed.
• Use miscellaneous office equipment (ex: calculators, computers, copiers, etc.).
• The minimum educational requirement to successfully perform this position is a high school diploma or G.E.D. certificate.
• At least six (6) months of customer service experience.
• Proficiency in Microsoft Windows and all Microsoft Office applications.
• Fast paste call center experience

Nice To Haves

• Experience in a manufacturing environment is a plus.
• Experience working with a fully integrated ERP system is a plus.

Responsibilities

• Answer customer calls and actively listen to identify their issues.
• Build customer relationships, earning their loyalty and trust.
• Enter customer orders and returns in ERP system.
• Troubleshoot problems and resolve a range of customer issues from estimating lead times, offering design options, discussing shipping options, and resolving warranty concerns.
• Perform additional assignments per manager's direction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED