Customer Service Representative

Adams, Inc.•Elkhorn, WI

37d•$18 - $22•Onsite

About The Position

Are you an experience Customer Service Representative looking for a better opportunity? Adams, Inc. has been in the Elkhorn area since 1988. We specialize in providing exceptional service by way of residential, commercial, and smart home electrical services, plumbing, HVAC, and home backup power systems. We are looking for a new Team Member who shares our same values of Integrity, People, Excellence, Attitude, and Partnership! We are looking for a Customer Service Representative (CSR) to join our on-site team in Elkhorn, WI. As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and scheduling recurring maintenance. This role requires excellent organizational skills, keen attention to detail, and the ability to work effectively under pressure to ensure timely and efficient service delivery.

Requirements

High school diploma or equivalent.
At least one-year of full-time experience in a high-volume customer service role is required. High volume is 50+ daily customer interactions.
Proficiency with Service Titan or similar dispatching/service software.
Proficiency in Microsoft Office Suite.
Must be able to type at least 30 words per minute (typing test given as an assessment).
Ability to work under pressure and handle high-stress situations effectively.
A positive attitude and a solid commitment to providing exceptional customer service.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
PC proficiency is required, with experience in Microsoft Office applications including Word, Excel and Outlook

Responsibilities

Handle 50+ customer interactions daily, to include replying to requests for information, following up on Sales Leads, and other customer service based tasks.
Schedule and dispatch service technicians to customer locations based on priority, location, and technician availability.
Monitor the status of service calls and adjust as needed to ensure timely completion.
Communicate effectively with service technicians to provide job details, directions, and updates.
Handle incoming technician texts related to service requests, providing accurate information and updates on service status.
Assist with route optimization to maximize technician efficiency and minimize travel time.
Handle emergency and urgent service requests promptly, ensuring rapid response and resolution.
Manage customer memberships, including processing renewals and addressing any membership-related inquiries.
Schedule recurring maintenance appointments for members, ensuring timely and consistent service.
Other duties as assigned.