Customer Service Representative - Insurance Division
About The Position
As a Customer Service Representative, you will serve as a key point of contact for our commercial insurance clients. Your primary responsibility is to deliver a responsive, high-quality service experience while supporting clients with policy questions, documentation requests, audits, and account updates. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in helping clients feel supported and informed. This is an entry-level opportunity with a clear career growth path into licensed insurance account management. We provide training and support for you to obtain your Massachusetts Property & Casualty license within your first four months. Starting Pay: $25.00 per hour
Requirements
- Has strong communication and interpersonal skills
- Is organized and detail-oriented
- Enjoys helping clients and solving problems
- Can manage multiple tasks and deadlines
- Is comfortable reviewing reports and working with numbers
- Is proficient in Microsoft Office (Excel experience preferred)
- A willingness to study for and obtain a Massachusetts Property & Casualty license within 4 months is required (company support provided).
Nice To Haves
- Prior experience in customer service, payroll, insurance, banking, or HR is helpful — but not required.
Responsibilities
- Serve as a primary point of contact for client questions and service needs
- Respond to phone and email inquiries promptly and professionally
- Assist clients with policy changes, endorsements, certificates of insurance, and renewals
- Clearly explain insurance processes and next steps
- Ensure every client interaction reflects Brabo’s commitment to quality and communication
- Maintain accurate documentation in our agency management system
- Assist licensed team members with renewal preparation and proposals
- Help ensure deadlines are met and follow-ups are completed
- Support clients during workers’ compensation and general liability audits
- Gather required payroll and classification documentation
- Coordinate with insurance carriers to reconcile audit information
- Communicate audit outcomes clearly and professionally
- Work closely with Brabo’s Payroll and Benefits teams to ensure consistent client information
- Pull payroll reports to support audits and underwriting
- Help create a seamless experience for clients utilizing multiple Brabo services
- Participate in ongoing training and mentorship
- Obtain your Massachusetts Property & Casualty license within 4 months (company-supported)
- Develop toward future roles such as Licensed Account Manager or Producer
Benefits
- Competitive hourly compensation
- Clear career advancement path in insurance
- Paid licensing support and mentorship
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off and parental leave
- Hybrid flexibility (Plymouth office + remote options)
- Collaborative, growth-focused team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
