Customer Service Representative

Destination Pet, LLC•Vero Beach, FL

1d•Onsite

About The Position

Destination Pet is a national network of pet-obsessed professionals dedicated to elevating the love and lives of pet families through total pet care, including veterinary medicine, grooming, boarding, daycare, and training. They are seeking a Customer Service Representative for Pawrprints of Vero Beach who will make clients feel like VIPs. The role involves being a concierge and chaos coordinator, fluent in human and hound, and able to manage phones, customers, and facility operations. Destination Pet aims to make pets feel at home and their humans feel at ease, serving best-in-show care since 2016.

Requirements

You’re a people-person and a pet-person.
Previous experience in customer service or retail.
Solid communication chops—phone, in-person, email, you name it.
Multi-line phones and computer systems don’t scare you.
You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).
You solve problems faster than a lab chasing a tennis ball.
High school diploma or equivalent required.

Nice To Haves

1+ year of customer service experience preferred.

Responsibilities

Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
Answering phones with a smile in your voice and multi-tasking like a pro.
Touring new clients through the facility and selling the services that keep tails wagging.
Ensuring up-to-date vaccinations are on file—because safety first.
Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
Jumping in to support other team members whenever needed.
Other duties as assigned.