Customer Service Representative

LaMotte Chemical Products Company • Chestertown, MD

just now • $17 - $20 • Onsite

About The Position

The Customer Service Representative is to serve as LaMotte's initial and primary contact with customers, and present LaMotte in a professional, knowledgeable, and courteous manner at all times. Principle duties include supplying basic product information, processing orders and resolving customer service problems. In circumstances where necessary, the representative is to serve as the customer's advocate within LaMotte, being certain that the Customer's viewpoint is properly presented and understood. This position reports to the Customer Service Manager.

Requirements

• High school graduate or GED equivalent.
• Excellent communication skills (verbal, written and listening).
• Good typing and computer skills.
• Previous office experience and experience working with customers, desired.
• An aptitude for general sciences desired, but not required.

Responsibilities

• Handles the Telephone.
• Billing orders.
• Invoice distribution, scanning.
• Copier/Fax Machine.
• Processes Orders.
• Resolves Customer Service problems.
• Maintains Knowledge of Products and Resources Available.
• Communicates Information to Appropriate Individuals.
• Transfers Appropriate Calls to Technical Svc and Software Support Teams.
• Communicates with Supervisor regarding.
• Works in Production or Assists in other departments when Customer Service is fully staffed and/or Customer Service Manager acknowledges that the Customer Service workload is light.
• Lean training and lean events such as kaizen or a 5-day event.
• 5-S program in various departments assigned.
• DMAICs. Continuously looks for ways to improve both departments and own individual efficiencies and time management, as well as ways to improve any aspect of the Company’s operations and develops and implements DMAICs accordingly.
• Notifies Manager of any production, quality equipment, safety, personnel problems, etc. and cooperates in resolving such issues as well. For example, requests assistance when systems prevent the efficient performance of duties or when a system fails.
• Provides Manager with feedback to determine where additional training would benefit and obtains additional training as necessary.
• Complies with all Company policies (i.e. personnel, safety, etc.).
• Performs other duties as assigned. (Such duties may or may not be essential functions of the job.)

Benefits

• LaMotte relies on the personal success of our employees. We offer competitive pay with performance and level increases based on skills and more.
• LaMotte offers a range of different shifts such as mornings, afternoons, evenings, and 12-hour shifts between both facilities to fit employee’s needs. LaMotte offers paid time off including vacation, sick leave, and paid holidays.
• We have several employee events including holiday events, employee appreciation events, community events, employee engagement, etc.
• Full-time employees, who regularly work at least 30 hours per week, are eligible for employer-provided insurance including health, dental, vision, disability, life insurance, and supplemental insurance.
• Full-time employees are eligible to contribute to our 401(k) plan with an employer match available.
• LaMotte is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, disability, military status, genetic information, sexual orientation, or any other legally recognized protected basis under federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees