Customer Service Representative

BWC Terminals•Houston, TX

About The Position

As an Entry-Level Customer Service Representative at BWC Terminals, you will support terminal operations by managing customer orders, shipping documentation, and data entry tasks. This role involves learning operational service orders (OSOs) across all transportation modes, handling paperwork such as bills of lading, and ensuring compliance with DOT and customer-specific requirements (e.g., food grade, hazardous materials). You will interact directly with customers and visitors, professionally addressing inquiries and coordinating order fulfillment. Initial training will be provided, with a gradual transition to independent work. Strong communication skills, attention to detail, and proficiency in Microsoft Excel and Word are essential. This position also provides backup support to other terminal functions and requires maintaining confidentiality of sensitive information.

Requirements

High School or GED.
Proficient in Microsoft Office Suite, with proficiency in Excel preferred.
Must have or be able to obtain a TWIC card.
Take the initiative to identify problems, use judgment to find appropriate solutions, and follow through on resolving issues promptly.
Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and learn from other team members.
Ability to communicate effectively, verbally and in writing, with customers and co-workers; ability to write correspondence and instructions, using exemplary grammatical and spelling skills.
Ability to interact with others in a professional and appropriate demeanor, work effectively with a diverse group of individuals, and maintain effective working relationships with staff and customers.
Ability to manage multiple tasks, logistically organize and maintain many details, and meet deadlines.
Ability to work independently with general direction from supervisor.
Capable of reporting to work on time, prepared to perform duties of the position, and willing to perform duties as workload necessitates. i.e., possible overtime (coming in on a Saturday or Sunday, depending on customer needs) rotating on-call schedule (be flexible for schedule changes based on customer needs)
Ability to carry out the duties of this position while helping the company to meet its mission and while adhering to policies, procedures, and regulations.

Nice To Haves

SAP experience is a plus

Responsibilities

Perform basic terminal operational activities and processes related to Shipping/Receiving and Container Types/Modes.
Learn all OSO’s (operations service orders) for all modes
Handle truck paperwork, including BOL’s Creation, Order Entry, and Customer Order Requests.
Complete data entry and billing creation tasks, including Closing Orders, Capturing Ancillary Charges, and applying Customer Standards.
Experience with Excel and Word
Work under the supervision of a trainer during the initial period with gradual progression to independent work.
Apply knowledge of DOT/Shipping Requirements and Customer's Handling Requirements (NSF, Food Grade, Kosher, Hazardous, Waivers).
Enter orders into BWC Terminals' (The Company's) computer system and process the orders.
Compile processed orders with other mandatory paperwork, such as SDS, certificates of analysis, and any other customer-required paperwork, and give them to operators to fulfill the order.
Monitor customers' systems for shipping orders and enter shipping data into their systems.
Answer incoming calls professionally, courteously, and accurately direct calls to staff.
Assist customers with questions, issues, and coordination of orders.
Professionally assist all visitors to the terminal and ensure security procedures are followed.
Process and distribute any paperwork required to customers.
Provide back-up and relief to other positions as appropriate.
Review inventory detail reports for accuracy.
Maintain confidentiality of all customers and BWC Terminals (Company) matters.
Other duties may be assigned as needed.