Customer Service Representative

VITAS Healthcare • Miramar, FL

9d

About The Position

As a VITAS representative, you will educate healthcare professionals, patients and families about the benefits of hospice care. Through effective, highly informed conversations about end-of-life options, you will ensure hospice-eligible patients receive the care they deserve in a timely manner. You will work with patients and families to explain how hospice can benefit them and educate healthcare professionals about end-of-life options for their patient base. You will cultivate and share your expertise about the Medicare hospice benefit and VITAS services, collaborating with clinical teams to create effective messaging and strategies for these purposes. Our representatives are based out of individual VITAS offices but travel throughout their assigned territory as needed, meeting with patients and healthcare representatives wherever education may be beneficial. VITAS representatives are driven, organized, articulate, and highly motivated. In this role, you will work strategically to make a difference in the lives of patients and families by educating healthcare professionals about the Medicare hospice benefit. You will keep the patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life’s journey.

Requirements

• 1-2 years’ experience in a professional office and/or call center environment.
• Familiarity with medical terminology preferred.
• Proficiency with computers, especially with Electronic Medical Record (EMR) systems, and strong typing skills (minimum 45 wpm)
• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
• Must be detail-oriented and highly organized with the ability to work on various assignments simultaneously.
• Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center
• Completion of high school or basic education equivalency required.

Nice To Haves

• Bilingual in Spanish/English a plus
• Medical or business office education/training desired

Responsibilities

• Educate healthcare professionals, patients and families about the benefits of hospice care.
• Ensure hospice-eligible patients receive the care they deserve in a timely manner.
• Explain how hospice can benefit patients and families.
• Educate healthcare professionals about end-of-life options for their patient base.
• Cultivate and share expertise about the Medicare hospice benefit and VITAS services.
• Collaborate with clinical teams to create effective messaging and strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees