Customer Service Representative
About The Position
Have a passion to support and solve customer inquiries by going above and beyond consistently. Provide first class customer support through a variety of channels; inbound/outbound calls and email. Support customers in accurately processing orders, providing status of existing orders, updating customer records, troubleshooting technical product inquiries and warranty support in a timely, professional manner. Consistently and accurately use CRM technology (Dynamics), advanced phone systems (CXOne) and Oracle ERP to support customer and team needs. Identify and recommend customer service and process enhancements that elevate our service to our customers.
Requirements
- 3+ years of previous experience in a product-based customer support function.
- Strong attendance and punctuality are required.
- Excellent verbal and written communication skills, bilingual in Spanish is a plus.
- Excellent follow-through, attention to details, problem-solving, communication, customer service and organizational skills.
- Be able to maintain a positive outlook while exercising adaptability and teamwork in the workplace.
- The ability to perform appropriately under stress and with displeased customers.
- Basic mechanical aptitude, ability to understand technical product issues.
- Microsoft Office and Excel skills required.
- High school degree or equivalent required
Nice To Haves
- bilingual in Spanish
Responsibilities
- Support and solve customer inquiries
- Provide first class customer support through a variety of channels; inbound/outbound calls and email.
- Support customers in accurately processing orders, providing status of existing orders, updating customer records, troubleshooting technical product inquiries and warranty support
- Use CRM technology (Dynamics), advanced phone systems (CXOne) and Oracle ERP to support customer and team needs.
- Identify and recommend customer service and process enhancements
Benefits
- Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $33,300 USD - $45,760 USD.
- In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
- comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, inclusive fertility/adoption benefits, and more.
- We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
