Customer Service Representative

Quaker Windows•Freeburg, MO

13d•Onsite

About The Position

The Customer Service Representative assists as part of a team supporting the efforts of assigned Quaker Sales Rep resentatives and their Lumberyard and Specialty Dealer customers. The Customer Service Representative is responsible for constant communication with these partners and internal coordination of all quotes and orders for the Residential team. Position located at our Corporate Headquarters in Freeburg, MO.

Requirements

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability .
Proficient with Microsoft Office software: Excel, Word, Outlook
Professional phone etiquette
Basic math skills including the ability to convert decimals to fractions
Basic knowledge of Quaker's Q1 quote and order and Green Screen System s preferred
Basic knowledge of Quaker's Residential Window and Door Products preferred
High S chool D iploma or a passed General Education Development test
3-6 Months related Customer Service Experience
Customer Service Focused
Communication Proficiency & Listening
Team Based Mindset
Problem Solving
Attention to Detail
Accuracy
Organization
Flexib ility
Reliability
Time Management

Nice To Haves

Lumberyard, Building Industry or Retail Sales Experience preferred

Responsibilities

As the point of contact with Lumberyard and Specialty Dealers, a ssist in coordination of all residential quotes and orders for dealers
Take incoming customer calls , identify the customer needs and achieve the highest level of satisfaction
Assist with R eturn M erchandise A uthorization s and c redit request s by gathering information for Quaker's Accounts Payable team
Communicate o rder u pdates as needed
Assist customers with Quaker's Q1 quote and order system needs, quotes, orders, delivery issues or any other issues that pertain to customer support and satisfaction
Build an ongoing relationship and trust with customer accounts
Work closely with other team members to facilitate the quoting, order process and customer support for Quaker's Lumberyard or Commercial Sales and Support Team
Work with Sales Representatives to support the sales process
Communicate with Lumberyards, Specialty Dealers and Sales Representatives
Learn and then maintain thorough knowledge of Quaker's Q1 and Green Screen System
Learn and then maintain thorough knowledge of Quaker's Residential Window & Door Products
Prompt and regular attendance at an assigned work location.
I nteract and communicate with employees and customers in an appropriate manner.
Availability on site to confer with staff members with whom the employee must interact on a regular basis.
C ommunicat e via email , prepar e reports and work schedules.
R eview and analyze data and information concerning Return Merchandise Authorization s .
P lan, prioritize and monitor order activities .
C omplete assigned tasks/projects in a timely manner .