Customer Service Representative
About The Position
Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business delivering high-quality Business Process Outsourcing services. We support complex, regulated programs where accuracy, professionalism, and consistency matter. We hire people looking for long-term roles with growth potential , not short-term or flexible side work. This Customer Service Representative role supports a high-volume technical tolling services program. You will assist customers via phone, email, chat, and case management systems while navigating multiple platforms in real time. This role is ideal for individuals who are dependable, detail-oriented, technically capable, and comfortable working in a structured, performance-driven call center environment . Advancement opportunities exist for employees who demonstrate reliability, accuracy, and strong performance.
Requirements
- A high school diploma is required (Associate degree or higher preferred), along with at least six months of customer service experience.
- Candidates must be fluent in English, comfortable navigating multiple systems, able to troubleshoot basic technical issues, and able to meet strict attendance and scheduling expectations.
- Background check and drug screening are required at no cost to the candidate.
- Candidates must have reliable, high-speed hard-wired internet (Wi-Fi and satellite are not permitted) and a private, dedicated workspace.
- Training begins April 8, 2026 and lasts approximately three weeks. Training hours are 8:30 AM-5:00 PM EST, Monday-Friday , with 100% mandatory attendance during training and nesting. No time off, late arrivals, or early departures are permitted during this period. Two assessments must be passed during and at the conclusion of training to remain employed. Webcam use is required during training and may be required for coaching or meetings after training.
Nice To Haves
- Call center experience is strongly preferred.
Responsibilities
- Manage inbound customer inquiries related to toll accounts, violations, payments, disputes, congestion pricing, and application status.
- Working suspended accounts
- Identifying account types
- Accurately documenting service requests
- Partnering with internal teams to ensure full resolution.
- High standards for quality, attendance, and professionalism apply to every interaction.
Benefits
- Training is paid.
- Benefits eligibility begins after successful completion of a 90-day probationary period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
