Customer Service Representative
About The Position
Temp-to-Hire MINIMUM 1 YEAR OF RECENT CUSTOMER SERVICE EXPERIENCE Connect Staffing is seeking an experienced Customer Service Representative to fill an opening at a beekeeping equipment company located in Riverside, CA. Schedule: Monday – Friday, 8:30am–5:00pm All candidates meeting the minimum requirements will receive an SMS invite to an AI-based interview. This interview helps us understand your qualifications and experience, and candidates who complete it will receive first consideration. Please expect a text message from (302) 405-6282 within 30 minutes of submitting your application. See all our current openings and waitlists at jobs.connectstaffing.com! #CONRP
Requirements
- 1 year of recent customer service experience in an office or retail setting.
- Pass a drug screen and background check.
- Ability to communicate clearly over phone, email, and live chat.
- Strong attention to detail and ability to multitask.
- Ability to occasionally lift beekeeping equipment (up to 25 lbs.) for demonstrations.
Nice To Haves
- Familiarity with CRM systems and Microsoft Office Suite preferred.
- Prior experience in roles such as Call Center Agent, Customer Support Specialist, Order Entry Clerk, Client Services Representative, Sales Support, or Administrative Assistant is a big plus!
Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media
- Assist customers with order processing and provide order status updates
- Handle complaints and concerns with empathy and professionalism
- Maintain accurate records of customer interactions in CRM system
- Assist in returns, exchanges, and warranty claims
- Occasionally lift or handle beekeeping equipment for product demonstrations
- Coordinate with shipping and operations team to ensure timely delivery
Benefits
- Health and dental benefits available
- CalSavers retirement program available
- Earn referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
