Customer Service Representative (CSR) - Call Center Specialist

Knowledge Services • Indianapolis, IN

7h • $22 • Onsite

About The Position

Knowledge Services is hiring for a Call Center Specialist. This is a contract-to-hire role. This person will be required to work on-site in our client's office located on the southwest side of Indianapolis. $22.00 per hour, Monday-Friday. Anticipated start date is April 13th. This position requires strong attention to detail, the ability to multitask, and experience in maintaining focus during repetitive tasks . State tax law knowledge is not required. Training will be provided. 2+ years of recent call center experience is required.

Requirements

• 2 + years of call center experience
• High School diploma or GED
• High attention to detail
• Ability to effectively communicate, both orally and in writing
• Solid computer skills, Microsoft Office proficiency
• Basic math skills
• Strong customer service background with a professional demeanor

Nice To Haves

• Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Responsibilities

• Provide best-in-class customer service taxpaying customers by phone in a fast-paced call center environment.
• Applies knowledge acquired in training and utilizes resources to analyze and problem-solve.
• Respond to a variety of tax inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling, and punctuation.
• Meets the Call Center goals including call handling, Quality, Schedule adherence and other established goals.
• Complies with all ethical and confidentiality requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED