Call Center Customer Service Representative

Burrtec•Fontana, CA

9h•$23 - $25•Onsite

About The Position

Burrtec Waste Industries, Inc. is a well established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full time employees. Burrtec continues to grow through co. acquisitions and successful bid proposals. Burrtec is a family owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position at our Fontana hauling division: Customer Service Representative SALARY RANGE: $23.00/hour - $24.50/hour Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.

Requirements

Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
Good oral and written communication skills.
Good listening skills and ability to elicit information.
Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
Flexible and have ability to handle multiple tasks.
Detail oriented and have concern for quality.
Computer Skills and ability to operate a 10-Key are required.
Ability to learn and correctly interpret and apply policies and procedures.
Ability to calculate change and file alpha & numeric documents.
Maintains a positive attitude
Previous customer service experience, required
Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
Hearing sufficient to understand conversations, both in person and on the telephone.
Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.

Nice To Haves

Previous call center experience, preferred

Responsibilities

Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
Effectively communicate the various commercial and industrial services available and the cost associated with the service
Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
Follow proper phone etiquette and procedures in accordance with Burrtec’s guidelines
Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
Assist walk in customers, processes / post payments and performs cash register functions
Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
Resolve billing disputes and effectively interprets and explains account history
Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
Perform suppress billing functions
Handle return mail by gathering accurate customer information and resubmitting the bill
Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
Print invoices that have been generated
Process refund request according to procedures and brings them to a “0” balance
Audits credit balances