Customer Service Representative

TEKsystems•Happy Valley, OR

48d•$21 - $21•Onsite

About The Position

We are looking for a Customer Service Specialist to join a growing team in the healthcare and laboratory services industry. This position is ideal for someone who is detail-oriented, dependable, and passionate about providing exceptional customer support. You will handle incoming inquiries from healthcare providers, pharmacies, patients, insurance companies, and the general public, while managing sensitive and complex issues related to laboratory testing and results.

Requirements

Previous customer service experience (healthcare or laboratory preferred).
Strong communication and problem-solving skills.
Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

Answer incoming calls, emails, and faxes from customers and the general public.
Provide information about testing services and pricing.
Research and follow through on customer inquiries and issues.
Set up new customer accounts and enter orders accurately.
Log and notate calls and actions in the database.
Determine when calls require escalation to leads or management.
Apply company policies and procedures consistently.
Cross-train in other departments to enhance collaboration.
Report customer issues and internal challenges to leadership.
Adhere to assigned work schedule, including start/end times and breaks.
Follow ergonomic and safe working practices, including taking short breaks to regroup.
Perform other duties as assigned to support department operations.