Customer Service Representative

Premier ProduceOne•Columbus, OH

19d•$17•Onsite

About The Position

Premier ProduceOne is a leader in Food Service Distribution for Ohio and beyond. We provide our customers with fresh, quality produce, unique specialty items and unmatched service. Using exemplary customer service skills, we expect team members to exhibit a genuine desire to meet the needs of our customers. The Ideal CSR candidate will practice professional personal and telephone etiquette in a warehouse office. This position will primarily support our Sales Department as a liaison between multiple departments to ensure thorough and quality service is provided to our customers Other general office duties may be assigned. Learn more about us: https://www.premierproduceone.com/about-us Our CSR staff reports to our Customer Support Manager Starting pay $17 per hour Second shift, Monday through Friday 12:30pm – 9pm Occasional overtime and weekend hours may be required. Qualifications This is a full-time position with the potential for career growth based on performance and business needs. The role may include occasional nights and weekends. Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced environment where attention to detail and communication are key? Premier ProduceOne is looking for a Customer Service Representative to join our dedicated team! As a leading food service distributor serving Ohio and beyond, we take pride in providing high-quality produce, specialty items, and outstanding service to our customers. In this role, you will primarily support our Sales Department while collaborating across multiple teams to ensure our customers receive seamless service.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook
managing multiple deadlines and timely reporting
Excellent time management will be necessary for your success as multiple tasks must be completed in a frequently re-directed work environment
Ability to work in a fast-paced environment is important as customers’ needs and communication are key in this role
High school diploma / GED
Reliable transportation (this is NOT a work from home position)
Proficiency in Microsoft Word, Excel, and Outlook
Strong time management skills in a fast-moving environment
Excellent communication skills with a customer-first mindset
High school diploma or GED
Reliable transportation (this is an on-site position)

Nice To Haves

Administration / customer service experience preferred
Prior experience in customer service or administration (preferred)

Responsibilities

Conduct daily order reviews to verify accuracy in delivery dates and order requirements
Generate reports to monitor product availability and distribution
Maintain up-to-date client records and inform customers about product availability
Assist customers with order entry and manage accounts efficiently
Facilitate communication of new customer details between departments
Gain product knowledge and become proficient in our ERP system for order processing
Handle customer credits and assist with special projects as needed
Manage multiple deadlines while providing timely reporting
Answering customer calls
Entering orders / credits
Maintain accurate client information
Keep customers informed on product availability
Review deliveries to ensure routes stay on schedule
Communicate with drivers to provide special delivery instructions/updates
Relay information between departments
Learn products and ERP system for assistance with processing orders