Customer Service Representative (Dental & Vision Benefits) In-office San Antonio, TX or remote in Texas
About The Position
Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division. Position Location: In-office San Antonio, TX or remote in Texas!
Requirements
- High school diploma or equivalent.
- 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred.
- Ability to work overtime when required to support business needs.
- Excellent verbal and written communication skills. Demonstrates initiative when assessing situations.
- Proficient use of computer systems and keyboarding skills.
Nice To Haves
- Contact center, customer service, dental office and/or insurance experience is highly preferred.
Responsibilities
- Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
- Documents customer inquiries and related customer data electronically.
- Assists service team(s) with back office support functions.
- Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
- Supports department goals by achieving established service standards and metrics.
Benefits
- Starting pay of $18 per hour
- 401(k) Retirement Plan with company match and quarterly contribution
- Tuition Reimbursement and Assistance
- Incentive Program Bonuses
- Thrive Days - Personal time off
- Paid time off (PTO)
- Health Benefits: Medical, Dental, Vision
- Health Savings Account (HSA) with employer contribution
- Well-being programs with financial rewards
- Employee assistance program (EAP)
- Professional development programs
- Leadership development programs
- Employee resource groups
- StrengthsFinder Program
- Matching donations program
- Paid volunteer time- 8 hours per month
- Generous paid maternity leave and paternity leave
- Fertility, surrogacy and adoption assistance
- Backup child, elder and pet care support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
