Customer Service Representative

Community Financial System, Inc.•Village of Newark, NY

6h•Onsite

About The Position

Community Financial System, Inc. (CFSI) is dedicated to providing friendly, personalized, high-quality financial services and products. Its retail division, Community Bank, N.A., operates over 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, CFSI also offers commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. The company is committed to its employees, offering competitive compensation, great benefits, and professional development and advancement opportunities to ensure long and successful careers. CFSI is an equal-opportunity workplace and affirmative-action employer, celebrating and supporting a diverse workplace for the benefit of its employees, customers, and communities.

Requirements

High School Diploma or GED
Internal product and services knowledge
Accurate and proficient math skills
Professional and friendly interpersonal communications skills
Proficient computer skills
Clear thinking and ability to stay focused
Thorough knowledge of bank products and services
Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
Two (2) years of bank and/or customer service normally required
All applicants must be 18 years of age or older

Responsibilities

Deliver a positive customer experience to current and prospective bank customers on the banking floor
Adapt well in the face of workplace stressors such as customer service complaints
Maintain the security of customer information
Prioritize items of significance
Be a team player
Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
Determine customer needs, explain and sell products and services
Participate in branch prospecting efforts
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
May provide back up to the teller line as needed
Ability to understand directions and adhere to established policy and procedures
Able to remain focused
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner
Provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels