Customer Service Representative - Driving

SP Plus Corporation•Erlanger, KY

1d•$18•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. They use computer vision to enable checkout-free parking experiences, allowing customers to "drive in and drive out" without fumbling with tickets, machines, apps, or credit cards. SP+ is the largest parking network in America, with over 23,000 employees across more than 4,000 locations in North America and Europe. The company is currently reinventing parking, recognizing its importance and widespread impact, and plans to power checkout-free experiences in various everyday settings to give people back their valuable time.

Requirements

High School Diploma or an equivalent combination of experience and education
Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to work 2nd shift, 3rd shift and/or week-ends may be required (if applicable, depending on a location's hiring needs).
Will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to make change.
Ability to read, write and interpret the English language.
Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Exhibits sound and accurate judgment.
Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
Ability to effectively respond to customer problems or complaints.
Must be proactive with strong personal drive and proven customer service skills.
Must be willing to lead by example.
Must be willing to work a flexible schedule.

Responsibilities

Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Assists customers in making payment to fully automated revenue control equipment
Helps customers with parking services and facilitates the expedient flow of traffic through the facility
Leads programs to improve client and customer satisfaction
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes
Interacts with customers in a friendly and professional manner
Provides assistance to customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to customers to various locations in the city.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.