Customer Service Representative
About The Position
Join Our Team as a Call Center Representative! We’re hiring Customer Service Representatives to be the friendly voice behind our call center—helping customers with empathy, accuracy, and a smile. 💼 What You’ll Do: Be the first point of contact for customers, handling inbound calls and occasional follow-ups with professionalism and care. Provide clear, accurate information on prior authorizations, general inquiries, and sensitive topics—always with discretion. Keep records sharp and up-to-date while delivering top-tier service. Navigate multiple systems and tools to document and manage customer interactions. Handle 50–100 calls per day, maintaining quality and consistency in every conversation. 🎯 What We’re Looking For: At least 1 year of recent experience in a high-volume call center (within the last 2–3 years). Strong computer skills and ability to type 30+ words per minute. Excellent communication, a positive attitude, and a genuine passion for helping others. Bonus points for healthcare industry experience! Familiarity with call center metrics and performance standards. Must be available to work between 6am-10pm -7 days a week ✨ Why You’ll Love Working Here: Supportive team environment with room to grow. Meaningful work that makes a real difference. Opportunities to develop your skills and advance your career.
Requirements
- At least 1 year of recent experience in a high-volume call center (within the last 2–3 years).
- Strong computer skills and ability to type 30+ words per minute.
- Excellent communication, a positive attitude, and a genuine passion for helping others.
- Must be available to work between 6am-10pm -7 days a week
Nice To Haves
- Healthcare industry experience!
- Familiarity with call center metrics and performance standards.
Responsibilities
- Be the first point of contact for customers, handling inbound calls and occasional follow-ups with professionalism and care.
- Provide clear, accurate information on prior authorizations, general inquiries, and sensitive topics—always with discretion.
- Keep records sharp and up-to-date while delivering top-tier service.
- Navigate multiple systems and tools to document and manage customer interactions.
- Handle 50–100 calls per day, maintaining quality and consistency in every conversation.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
